For customers
We stay with you after go-live
Everything you need to get help, plan changes and get more from your Clinisys™ solution or IT services, in English, Spanish or Portuguese.
How we help
What our team supports
Ongoing support
Questions, issues and requests about your laboratory system or IT environment, handled by people who know your setup.
Training
Refresher sessions and onboarding for new staff, so your team keeps getting value from the system.
Changes and integrations
Configuration changes, connections to instruments and other systems, and new reports as your needs grow.
Planning ahead
Reviews of what is working, and plans for upgrades or for adding new sites or teams.
Your language
We work in English, Spanish and Portuguese.
One point of contact
Your account team stays your first call, so you do not have to explain things twice.
Getting help
How a request works
We keep it simple.
- 01
Send your request
Use the form or email us, with the details listed below.
- 02
We confirm
You receive a confirmation, and your account team picks up the request.
- 03
We work on it
We come back with questions or a plan, and keep you posted until it is resolved.
- 04
We close the loop
We confirm with you that the issue is solved or the change is in place.
What to include in your request
- Your organization and site
- The system or service concerned, for example your Clinisys™ solution, Microsoft 365 or Azure
- What happened or what you need, and when it started
- How urgent it is and who is affected
- The best way and time to reach you
Please do not send passwords or patient information through the form or by email. For urgent matters, call +1 (770) 249-8434 and say you are an existing customer.
Need help or want to talk to your team?
Send us a request and your account team will take it from there.